There is a long way to go from a business idea to a business plan that is ready to be developed, during which the product development team is required to go through several stages. When and how can this process be supported by a design system, and when should other tools be used?

Nowadays we hear a lot about the so-called challenger banks at banking and fintech conferences. Speakers, proficient in digital transformation alarm the banks regularly, but they just don’t want to get scared. However, in this presentation, we will go into details about the innovative, high-quality features they bring from the UX point of view, which can really undermine the bank’s advantages in the long run. It is worth learning UX from them, whether we want to copy their success, or we just want to survive.

Implementing gamification concepts to banking and fintech interfaces is getting more and more popular globally, however many of the attempts fail due to many obstacles, such as technical restrictions, GDPR and privacy regulations, APi integration. Luckily, open banking is playing a significant role in unleashing many of these ties. Statistics show that, the banks who are using gamification have much higher customer satisfaction and augmentation in customer engagement.