03 December 2025, 9:00
Silversquare Bailli, Av. Louise 231, 1050 Bruxelles
Today’s shoppers expect speed, simplicity, and seamlessness — yet the payment moment too often becomes the point where the customer experience breaks down. As new technologies, rising consumer expectations, and shifting industry priorities reshape how we buy and sell, retailers and payment providers face a crucial question: How can commerce and payments finally work together as one fluid, frictionless journey? At our next Business Breakfast, we’ll bring these challenges into focus and uncover what this shift means for retailers, payment providers, and the broader commerce ecosystem — from operational realities to customer impact.
We’ll make you a cup of coffee—just sit back and relax in one of our cozy armchairs.
This session will dive deep into the critical challenges and opportunities that define today’s commerce ecosystem. We’ll examine where and why payments often disrupt the customer journey, and uncover the underlying tension between retailer needs and payment provider priorities. Through expert insights and practical perspectives, we will identify what aspects of current checkout friction can be addressed with today’s technology—and which require broader collaboration and industry-wide evolution.
We will also explore how retailers can regain control over the payment experience while managing cost, risk, and operational complexity. Together, we will envision the ideal future of the commerce–payment interaction: one that reduces friction, enhances trust, supports diverse consumer behaviors, and fuels sustainable growth.
Join us as we rethink the end-to-end payment journey and shape the blueprint for a more unified, customer-centric commerce experience.
Following the presentation, we invite all participants to join an informal conversation and networking session. This is a great opportunity to share your own experiences, ask questions directly to the speaker, and build new professional connections in an inspiring environment.
